Technical Support Department

Job Description

• Responsible for networking and software to support to field engineer for escalation support
• Provide a 2^nd level support and also communicate with higher level on oversea to support field engineer

The typical daily tasks of a networking and software support:

• Provide the training to engineer for new service systems as selling to customers
• Hardware and software support are related to servers, printers, computer workstations, etc.
• User accounts, permissions and passwords
• Overseeing security of all systems, especially the networking system
• Working together with customer IT admin for fixing network faults
• Printer server install and upgrade the new path for bug fixed
• Supervising helpdesk staff
• Helpdesk support for people using who is call for service request
• On the job training for field service escalations
• Information update and sharing to field engineer
• Maintain the KPI to achieve the target

Qualifications

• Bachelor degree major of Computer Engineering, IT, Electronic and Communication or related fields
• Age 22-35 years old
• Experience for IT and MFP variants 2-5 years
• Depth knowledge of technology
• Good English language for reading, speaking, and writing
• Good problem solving
• Good organizing and multitasking
• Able to explain technical problems
• Work well with people
• A dedication to continually update knowledge
• A clear understanding of the employer’s particular systems
• In depth knowledge for network types (LAN and WAN)
• Able to work in other provinces for few time

The candidate who get the certificate as below is an advantage:

• CompTIA Network + Certification
• MCSA
• MCSE