Customer Service Division Manager

Headquarter

• Senior Level • Full-time

Responsibilities:

– Manage development and implementation of operational strategies for Customer Service Management link to company’s vision to Board of Management

– Setting internal KPI of Customer Service department link to Team/Staff’s performance

– Ensure policies are implemented goals and objectives are communicated to customer

– Continually evaluate the performance levels in the Customer Service area, partners of company to develop performance improvement action plans, as needed to meet company objectives

– Ensure that the process (supply, legal, disputes) are aligned between the Business

– Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow up, stock etc.)

– Follow the execution and identify the risks of shortages, and work both internally and with the client in order to limit its impacts

– Manage, train and coach CS team leaders and monitor their performance according to established monitoring standards

– Daily / Weekly / Monthly support Service Manager to find out the best solution to team

-To problem-solving a diversity of opinions, values and perspectives to further enhance satisfaction

Qualifications:

– Bachelor’s / Master’s Degree in Electrical Engineering, Mechatronics Engineering, Operations Management, Business Administration or related fields

– At least 8 years of working experiences in managing customer service team

– Good skill in English for speaking, reading, writing and listening

– Strong leadership ability and demonstrated ability to develop team

– Demonstrated ability to maintain a positive, professional attitude.

– Good interpersonal and Service Mind

– Able to work under pressures

– Exceptional computer skills of Microsoft office